Return and Refund Policy
Thanks for shopping at MyCrystalaura.com.au We hope you’re delighted with your purchase, but in the unlikely event you are not entirely satisfied with your purchase, we’re here to help you any way we can.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Your item is to be returned in a parcel that will ensure its safe delivery.
* The term item in this Return and Refund Policy document refers to singular and plural items.